Welcome to Vitasta Health. We value customer satisfaction and aim to provide a smooth shopping experience. Please read our Refund and Returns Policy carefully before making a purchase.
1. Return Eligibility
Products may be eligible for return or replacement under the following conditions:
- The product received is damaged, defective, or incorrect
- The return request is made within the eligible return period
- The item is unused, unopened, and in its original packaging
For hygiene and safety reasons, opened or used wellness supplements may not be eligible for return unless the product is damaged or defective.
2. Return Request Process
To request a return or replacement, customers should contact our support team with:
- Order number
- Product details
- Reason for return
- Clear images of the product (if damaged or incorrect)
Our support team will review the request and provide further instructions.
3. Refund Policy
Once the returned product is received and inspected, eligible refunds may be processed to the original payment method.
Refund processing times may vary depending on your payment provider or banking institution.
4. Non-Returnable Items
The following items may not be eligible for return or refund:
- Opened or used products
- Products damaged due to misuse or improper storage
- Items purchased during special promotions or clearance sales (unless damaged)
5. Cancellation Policy
Orders may only be canceled before they are processed or shipped. Once shipped, cancellation requests may not be possible.
6. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within the specified return period for assistance with replacement or refund options.
7. Shipping Charges
Shipping charges may be non-refundable unless the return is due to an error on our side, such as damaged or incorrect products.